Contact
To contact LedgerQ, go to Contact support on the LedgerQ website.
Before Contacting Support
Include in you message:
- A short description of what you tried to do.
- Exact error message (if visible).
- Whether the source was local file, OneDrive, or Dropbox.
This helps resolve issues faster.
Reporting a Security Issue
If you think you have found a security vulnerability in LedgerQ, please don't post it in a public channel. Email faycal.bouzid@ledgerq.com with:
- A description of the issue and its impact.
- Steps to reproduce, or a proof of concept.
- The part of LedgerQ affected (for example the Word add-in, the backend, or the admin portal), if you know it.
Our response times:
- Acknowledgement: within 4 business days of your report.
- Initial assessment and severity: within 7 days.
- Status updates: at least every 14 days until the issue is resolved.
Security fixes are applied to the latest release. If you'd like to be credited once a fix is released, say so in your report.